Terms of Service

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Last updated: 08 February 2026

1. Who we are

RISAA Operations is a trading name of PIONERIX L.L.C-FZ,a company registered in the United Arab Emirates.

Registered address:
Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.

Contact:
amir@risaaoperations.com

In these Terms, “RISAA”, “we”, “us”, or “our” refers toPIONERIX L.L.C-FZ operating as RISAA Operations.
“You” or “Client” refers to any individual or entity engaging our services.

2. Scope of services

RISAA provides consulting, design, and implementationservices relating to:

  • WhatsApp-first operating workflows
  • Zoho-based systems of record
  • Capture of agreed business outcomes (for example, leads, decisions, approvals,     next steps, and status updates)
  • Owner-level visibility and reporting

Services may include discovery sessions, paid design work,system configuration, rollout support, training, and optional post-launchsupport.

RISAA provides operating systems and enablement, notbusiness management or execution.

3. What we do not do

Unless explicitly agreed in writing, RISAA does not:

  • Provide full project management services
  • Perform daily data entry on behalf of the Client
  • Monitor or scrape WhatsApp group chats
  • Automatically extract all WhatsApp conversations into CRM systems
  • Guarantee business outcomes, revenue, or conversion rates
  • Act as an employee, agent, or decision-maker for the Client

Our role is to design and enable systems, not to runthe Client’s business.

4. WhatsApp and platform limitations

RISAA works within the technical and policy constraints ofthird-party platforms, including WhatsApp, Meta, Zoho, and related providers.

You acknowledge that:

  • WhatsApp functionality and API access are subject to platform approval, policies,     and change
  • Timelines for WhatsApp Business Platform onboarding are dependent on third parties
  • Platform outages, changes, or restrictions are outside RISAA’s control

RISAA does not guarantee uninterrupted access to anythird-party platform.

5. Client responsibilities

To enable effective delivery, the Client agrees to:

  • Provide timely access to required systems, accounts, and information
  • Assign clear owners for leads, decisions, and workflows
  • Respond reasonably promptly to requests for input or approval
  • Use systems and processes as trained and agreed

Delays or failures caused by missing access, slow responses,or misuse of systems may affect timelines and outcomes.

6. Fees and payment

  • Fees, scope, and payment terms are defined in a written proposal or Statement of     Work (SOW)
  • Discovery sessions may be free; design and delivery work is paid unless explicitly     stated otherwise
  • Fees are payable in accordance with the agreed schedule
  • Late payments may result in suspension of work

All fees are exclusive of applicable taxes unless statedotherwise.

7. Cancellations and termination

7.1 By the Client

  • The Client may terminate services by written notice
  • Fees for work already completed or in progress remain payable
  • Paid design or delivery phases are non-refundable once started, unless     otherwise agreed in writing

7.2 By RISAA

RISAA may suspend or terminate services if:

  • Payment terms are breached
  • Required access or cooperation is not provided
  • Continued delivery would create legal, security, or reputational risk

8. Intellectual property

Unless otherwise agreed in writing:

  • RISAA retains ownership of its pre-existing methods, frameworks, templates, and     know-how
  • Upon full payment, the Client receives a licence to use the delivered     configurations and materials for internal business purposes
  • The Client may not resell, sublicense, or redistribute RISAA materials without     written consent

IP ownership between RISAA and freelancers or contractors isgoverned by separate agreements.

9. Confidentiality and data protection

Both parties agree to handle confidential informationresponsibly.

RISAA’s handling of personal data is governed by its PrivacyPolicy, which forms part of these Terms.

Contractors and freelancers engaged by RISAA are bound byconfidentiality and data-protection obligations.

10. Limitation of liability

To the maximum extent permitted by law:

  • RISAA is not liable for indirect, incidental, or consequential losses
  • RISAA is not liable for loss caused by third-party platforms, client misuse, or     regulatory changes
  • RISAA’s total liability for any claim is limited to the fees paid by the Client     for the specific services giving rise to the claim

Nothing in these Terms limits liability where suchlimitation is not permitted by law.

11. No guarantees

RISAA does not guarantee:

  • specific business results
  • adoption by the Client’s team
  • performance of third-party tools

We design systems to improve control and visibility, not toreplace leadership or operational discipline.

12. Independent contractor relationship

RISAA acts as an independent service provider.

Nothing in these Terms creates a partnership, employment,agency, or joint venture relationship.

13. Governing law and jurisdiction

These Terms are governed by the laws of the Emirate ofDubai and applicable federal laws of the United Arab Emirates.

Any disputes shall be subject to the exclusive jurisdictionof the courts of Dubai, UAE.

14. Changes to these Terms

RISAA may update these Terms from time to time.
The current version will always be published on our website.

Continued use of our services constitutes acceptance of theupdated Terms.

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